Frequently Ask Questions

  • Is there a delivery assurance?

Yes, ReliableMedRx notifies customers through email as soon as the order is shipped. The notification helps estimate the number of days for the order to reach. Please write to us by email at support@reliablemedrx.com if the time frame of average delivery surpasses from the date of shipment.

By mentioning the phone number and order details via mail, our customer support representative can respond quickly to the query or concern related to the shipment. When the customer(s) face issues with courier services, ReliableMedRx directly undertakes the issue. Any suitable solutions such as providing the status of the order, or reshipment with no additional charges, or a full refund for the product are assured.

 

  • How does customer(s) get notified about shipping?

Customer(s) receive two email notifications after placing an order:

  • Acknowledgement for the receipt of payment from our payment processor
  • Acknowledgement for the receipt of order copy with the detailed invoice from ReliableMedRx.

Once the shipping department receives an order, a notification stating the shipping and delivery details are sent to the customer(s).

Note: One or more emails related to order, shipping, or delivery may be present in junk or spam folder if not in the inbox.

 

  • How does the track option work for shipped products?

Upon confirmed orders, ReliableMedRx provides a tracking number/consignment number as our reputed shipping partners initiate the process of shipping. The tracking number helps in knowing the status of shipment & delivery.

Note: Shipping partners might vary depending on the country for which the product has to be delivered. But ReliableMedRx provides complete information of shipping associates via mail for the confirmed orders.